At BILLINGS MODE, we understand that receiving your order is an important part of your shopping experience. Our goal is to provide a smooth, reliable, and transparent delivery process from the moment you place your order until your package arrives.
We carefully prepare every order and work with trusted shipping partners to ensure your items reach you safely and efficiently.
Order Processing Time
Once your order has been successfully placed, our team will begin preparing your items.
Processing Time: 1–3 business days
During this time, we carefully check your order details, prepare your items, and complete the necessary quality checks before shipment.
Please note that processing time does not include shipping transit time.
Shipping Time
Delivery times may vary depending on your location, shipping method, and external factors such as carrier delays, weather conditions, holidays, or customs processing.
Estimated delivery time:
Standard Shipping: 7–15 business days
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
Shipping Confirmation & Tracking
After your order leaves our warehouse, a shipping confirmation email will be sent to the email address provided during checkout.
Your tracking information allows you to follow your package throughout the delivery process.
Please allow some time for tracking information to become active after shipment.
If you have any questions regarding your order status, our customer support team is available to assist you.
Shipping Costs
Shipping fees are calculated based on your delivery location, order details, and available shipping methods.
The final shipping cost will be displayed during checkout before you complete your purchase.
From time to time, BILLINGS MODE may offer promotional shipping options or special delivery offers.
International Shipping
BILLINGS MODE serves customers in multiple locations and works to provide convenient shipping options for our customers.
For international orders:
Delivery times may vary depending on destination country.
Customers are responsible for providing accurate shipping information.
Additional customs procedures may affect delivery times.
Please ensure your shipping address is complete and correct before submitting your order.
Customs, Duties & Taxes
For international shipments, customs duties, import taxes, or related fees may apply depending on your country’s regulations.
Any customs charges or import fees are the responsibility of the customer unless otherwise required by applicable laws.
BILLINGS MODE is not responsible for delays caused by customs inspections or procedures outside our control.
Address Changes
We understand that mistakes can happen. If you need to update your shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify the delivery address.
Customers are responsible for providing accurate shipping information at checkout.
Delayed or Lost Packages
While we work with reliable shipping providers, unexpected delays may occasionally occur due to circumstances beyond our control.
If your package:
Has not arrived within the estimated delivery timeframe
Shows unusual tracking activity
Appears to be lost during transit
Please contact our support team, and we will assist you in checking the shipment status.
Incorrect or Damaged Deliveries
If you receive:
A damaged item
An incorrect product
Missing items from your order
Please contact us within 7 days of delivery and provide:
Order number
Description of the issue
Photos of the item or package if applicable
Our team will review your request and provide appropriate assistance.
Contact Us
If you have any questions about shipping, please contact our customer support team.
