At BILLINGS MODE, we want every customer to have confidence when shopping with us. We understand that situations may arise where a refund is needed, and our goal is to make the refund process clear, fair, and straightforward.
This Refund Policy explains the conditions, procedures, and timelines for refunds related to purchases made through billingsmode.com.
1. Refund Eligibility
Refunds may be available for eligible orders that meet the requirements outlined in this policy and our Returns & Exchanges Policy.
To qualify for a refund:
The return request must be submitted within the applicable return period.
The item must be returned in its original condition.
The item must be unworn, unused, and unwashed.
Original tags and packaging should be included where applicable.
The order must include valid purchase information.
Items that do not meet these conditions may not qualify for a refund.
2. Refunds for Returned Items
Once your returned item has been received and inspected, our team will review the condition of the product.
If your return is approved:
A refund will be issued to the original payment method.
You will receive a confirmation email once the refund has been processed.
The refund amount will be based on the approved return details.
Please note that the original shipping fee may not be refundable unless the return is due to an error caused by BILLINGS MODE or a confirmed product issue.
3. Refund Processing Time
After your return has been approved, refunds are typically processed within 5–10 business days.
Please allow additional time for your bank, credit card company, or payment provider to complete the transaction.
The time it takes for funds to appear in your account may vary depending on your payment provider.
4. Damaged, Defective, or Incorrect Items
We carefully review our products before shipment. However, if you receive an item that is:
Damaged
Defective
Incorrect
Missing from your order
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Order number
Description of the problem
Photos showing the issue
Our team will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.
5. Order Cancellation Refunds
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before your order has entered the processing or shipping stage.
Once an order has been shipped, it cannot be canceled and must follow our return process.
6. Payment Method Refunds
All approved refunds will be returned to the original payment method used during checkout.
Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
If you have not received your refund after the expected processing period, please contact your payment provider first. If further assistance is needed, please contact our customer support team.
7. Non-Refundable Items
Certain items may not be eligible for refunds, including:
Final sale items
Items returned outside the allowed return period
Items that show signs of wear, washing, damage, or alteration
Items without required original tags or packaging
Gift cards or similar non-refundable products
8. Exchanges Instead of Refunds
If you received the wrong size or would prefer another available option, an exchange may be possible depending on product availability.
Please contact our customer support team before returning your item so we can assist you with the best solution.
9. Fraud Prevention
To protect our customers and our business, BILLINGS MODE reserves the right to review refund requests and decline requests involving suspected fraudulent activity, abuse of the return policy, or repeated unreasonable claims.
10. Contact Us
If you have questions regarding refunds, returns, or your order, please contact our customer support team.
2700 Canyon Blvd, Ste 200 Boulder, CO 80302 United States
Website:
billingsmode.com
Thank you for choosing BILLINGS MODE. We appreciate your trust and are committed to providing a reliable, transparent, and customer-focused shopping experience.
