At BILLINGS MODE, we want every customer to feel confident when choosing their next favorite piece. We understand that online fashion shopping is personal—sometimes the fit, style, or color may not be exactly what you expected.
Our goal is to make returns and exchanges simple, fair, and stress-free. Whether you need a different size or decide that an item is not the right match, our team is here to guide you through the process.
Return Eligibility
We accept eligible return requests within 30 days from the date your order is delivered.
To ensure a smooth return process, returned items must meet the following requirements:
Items must be unworn, unused, and in original condition.
Items must have all original tags attached.
Items must be free from makeup, perfume, stains, washing marks, or any signs of use.
Items must be returned with original packaging when possible.
A valid order number or proof of purchase must be provided.
We carefully inspect all returned items to ensure they meet our return requirements before approving refunds or exchanges.
Exchanges
Finding the Perfect Fit
We understand that choosing the right size online can sometimes be challenging. If you need a different size, color, or style, our team will do our best to assist you with an exchange request.
Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will help you find an alternative solution.
To begin an exchange, please contact our customer service team before returning your item.
Our customer support team will review your request and provide the next steps.
Please wait for confirmation before sending your package back. Unauthorized returns may cause delays in processing.
Step 3 — Item Inspection
Once we receive your returned item, our team will inspect the condition of the product.
After approval, we will process your exchange or refund according to your request.
Refund Information
Once your return has been approved, your refund will be issued to the original payment method used during checkout.
Please note:
Refund processing begins after the returned item has been received and inspected.
Your bank or payment provider may require additional time to complete the transaction.
Shipping fees are generally non-refundable unless the return is caused by an error on our part or a confirmed product issue.
Items That Cannot Be Returned
For customer safety and product quality reasons, certain items may not be eligible for return:
Final sale items
Items marked as non-returnable
Items that have been worn, washed, altered, or damaged
Items without original tags
Gift cards or similar non-physical products
If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.
Damaged, Defective, or Incorrect Orders
We carefully check our products before shipment. However, if you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.
Please provide:
Order number
Description of the issue
Clear photos showing the problem
Our team will review your request and work with you to provide the best possible solution.
Return Shipping Information
Customers are responsible for return shipping costs unless the item received:
Is damaged upon arrival
Is incorrect
Has a confirmed manufacturing issue
We recommend using a shipping method with tracking information. BILLINGS MODE is not responsible for packages lost during return transit.
Important Notes
Please check product details, size guides, and descriptions carefully before placing your order.
Items returned outside the specified return period may not be accepted.
Return processing times may vary depending on shipping conditions and inspection requirements.
We reserve the right to refuse returns that do not meet our return conditions.
Customer Support
If you have any questions regarding returns or exchanges, our support team is always ready to help.
2700 Canyon Blvd, Ste 200 Boulder, CO 80302 United States
Thank you for shopping with BILLINGS MODE. We appreciate your trust and are committed to making every part of your shopping experience reliable, simple, and enjoyable.
